Terms & Conditions

By using our website you agree to comply and accept our terms and conditions. We may update these at any time, so please check this page to ensure you are aware of any changes.

DELIVERY

Made to Order vs Pre Made

Check the listing carefully to understand if a product is 'pre made' and ready to ship or if it's made after it is ordered. Both are hand made but the pre made is shipment ready while Made to Order may take up to two weeks to be created for you. The standard shipping dates do not allow for the making of your product, just the shipping element. Please email to obtain an estimated delivery date.

Handmade disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade using natural materials. No two items will be exactly the same. 

Shipping

We ship with the following carriers unless otherwise stated:

Royal Mail, Parcel Force.

At this time we do not ship Internationally due to the nature of our products.

We do our best to apply fair shipping costs to each order. If you buy more than one product it won't necessarily mean your shipping cost is cheaper. Due to the delicate nature of the products we sell they usually need to be packed in separate boxes to protect them from damage. If you have any questions with regards to shipping please contact us by email prior to placing your order.

RETURNS & REFUNDS

Our policy lasts 30 days. If  30 days have past since your purchase, unfortunately we can't offer you a refund or exchange. 

Custom orders are exempt from being returned unless the product arrives defective.

Please email us to arrange returning your item. Once your item is received and inspected we will let you know if your refund is approved. If it is approved we will arrange for your refund to be paid to the same payment method used for purchase. You are responsible for paying shipping for any returns. 

If you're shipping an item over £40 you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

Privacy Policy

Our Privacy Policy

The information you provide via subscription to our mailing list or via email/telephone will be used solely by Tales From. We do not store credit card details nor do we share customer details with any third parties.

Mailing List

When subscribing to our newsletter you allow us to tell you about new products, special offers and discount codes and keep you up to date with our news. We also use this to contact you if we need to obtain additional information.

Purchasing Data

When you purchase a product through our online shop, your name, address, email, contact number and which products you purchased will be stored in our e-commerce system. We will not use your date to send you any promotional information unless you have opted in to do so.

Third Parties

Under no circumstances will we sell, trade or rent email lists or your personal information to others.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold at any time. Simply email your request to

anna@talesfrom .co.uk

Changes to our policy

We will review our privacy policy on a regular basis to make sure your personal information is always kept secure.

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